General Customer e-mail flows Getting started In this article you can find a flow of every e-mail used on the Yves-Rocher websites.   Remember Remember   Warning   Warning (1) (2) (3) Table of contents:       A     Visualization of the         B   TCAI search hints mechanism Getting started In this article, you will find information about the TCAI search hints mechanism (1) . TCAI is standalone and separate from the TC administration panel platform that collaborates with the Elastic engine . The search engine was developed to address the need for quick access to relevant and more accurate query results. The TCAI search hints mechanism is a feature that helps users refine their search queries and find the desired product they need more efficiently. The search engine additionally checks for misspellings and searches for similar, words in case there is a mistake. The engine itself performs two searches at the same time using different phrase weights, which allows us to make sure the customer gets the best and most accurate results. This new version of the TC search engine allows for fast, scalable, and flexible full-text search and analytics. It is worth emphasizing that the mechanism allows for advanced analysis of what the customer is searching for.   Remember Elasticsearch is an external integrated engine that helps optimize, manage, and analyze search results. Visualization of the TCAI search mechanism UI (desktop) Visualization of the TCAI search mechanism UI (mobile) Table of contents: TCAI search engine configuration TCAI description of operation - front-end and business perspective TCAI keywords TCAI search engine configuration All settings regarding TCAI you'll find in the admin panel, navigating to: System > System / settings > Integrations tab > TCAI You can easily search for TCAI settings by typing a dedicated phrase into the system settings browser (as shown in the screenshot). Below you will find a description of all visible settings: Visualization of the TCAI admin panel settings Enabled - a switch that decides if the TCAI function is enabled and whether TCAI is the primary search engine.   Remember TC platform provides three types of search engines. TCAI has the highest priority, which means it works as the main search engine and ignores the SLI mechanism, which has a lower priority than TCAI. The standard version of the TC search engine has the lowest priority, which means it is ignored when any of the above two browsers are enabled. Enabled suggested phrases - switch which enables the phrase suggestions during the search. Host url - the URL where TCAI can be found. Auth token - the identifier used to authenticate the TCAI platform to ensure proper collaboration with the TC admin panel. The parameter is sensitive, and any changes should be consulted with the TC team. Search feed main category name - a parameter indicating the category based on which the search will be conducted. The parameter that is taken into consideration is the url_name It's the parameter, which appears, among others, in the mass import of products. You can find more information on the topic of mass import of products at Product catalog export and import . The parameter is sensitive, and any changes should be consulted with the TC team. Search feed batch size - the parameter determining the number of products that are sent to TCAI at once, in one batch. The functionality is currently being expanded. The parameter is sensitive, and any changes should be consulted with the TC team. Debug mode - a mode of operation for identifying and correcting errors in a program, allowing programmers to observe program behavior and track variable values. The parameter should be disabled in the production environment unless it is necessary for debugging purposes. TCAI description of operation - front-end and business perspective In the following section, you will find a description of the mechanism's behavior from the frontend user's perspective and the main features of the search engine from the Yves Rocher business point of view.  Front-end perspective The search engine saves the user's last searches (1) in local storage. The view with the last searches is visible when the user clicks on the search field for the product. These are searches that ended with the user pressing the enter key or clicking on the search button. Visualization of the TCAI - last phrases UI (mobile&desktop) TCAI intelligently matches search results based on the entered query. The search is performed by the main category (2)  (defined in the Search feed main category name parameter), product name and properties. In the main search results (3) , we will find a maximum of 8 products that have the best scoring. The mechanism also helps the user by predicting and generating suggested clickable phrases (4) . Clicking on the cart button (located in the product box) adds the product to the cart, while clicking on the product name will redirect the user to the page with the details of the selected product. TCAI is able to track user clicks and group them accordingly for analysis purposes. For example, each click on a product name or image in the main search results (3) will be counted for the "hints_product_tile" tag, while a click on the cart icon will be counted for the "add_to_cart" tag. Tracking and analysis of clicks also occur after submitting the search form on the target product list. In this case, clicking on the product name, image, or review will record a click for the "product_tile" tag, while clicking on the cart will increase the value for the "add_to_cart" tag. These tags are present in the TCAI analytics module. Visualization of the Tau Ceti AI search mechanism UI (desktop) Visualization of the Tau Ceti AI search mechanism UI (mobile) Business perspective The user experience is equivalent to that of current solutions on CEE websites The TCAI platform is standalone and separate from the TC e-commerce platform. It has the capability to integrate with various production and non-production sites. It's compatible with the current multi-language catalog product content obtained from different sources. Open architecture allows for adaptation to future changes such as new catalog product schemas, additional dictionaries, and new sources. Search functionality based on Elasticsearch. In terms of appearance and user experience, we are basing on the current layout and behavior of the existing Persoo solution for YR, allowing for minor improvements ( among other things): TCAI mechanism includes search phrase suggestions The ability to add products to the cart directly from the suggestion window. Business users have access to statistical information, it allows among other things: how the search volume is distributed over weeks when the highest traffic occurs during the day which products and what phrases lead to which user clicks Ability to add synonyms (there is a possibility of bulk importing synonyms (up to a maximum of 256 synonym groups). The data of the search tool is based and recognized on: altshops, category, name, tag, property, keywords, EAN, SKU, and colors as search keywords. The search tool results are passed to the native results page. Suggested categories will be displayed by the search box based on the identified keyword. Products with zero stock aren't excluded from the search results as the user may be interested in seeing the details of the product. Such results are placed at the very end of the product list. Ability to manually optimize the results directly in the search platform. The platform allows optimization based on the following parameters: Product is new Product is bestseller Product is green point Product is limited edition Product is outlet Product capacity Product reviews rating Product reviews count   TCAI keywords TCAI keywords functionality uses AI to generate product keywords that can be searched in the TCAI search. The keywords are generated based on the product description, and this process is fully automated and keywords are generated once a day, even when the product description has been updated. High-quality product descriptions aid in generating significantly better quality keywords, directly related to the product. Additionally, if keywords generated for a particular product aren't strictly related to it, the user doesn't lose anything. They may only gain the advantage that by entering one of the generated keywords, the product will still be found. Generated keywords can be found in Catalog > Products / list > Edit on the desired product > TCAI Search Visualization of the TCAI keywords These keywords are added to the keywords in the Description > Keywords field, so when customers are searching by non-standard phrasing like "Anti-age global" (to find all of the anti-age global products) they will find all of the products that have "Anti-age Global" keyword generated. Visualization of the searching of a keyword in the TCAI search Admin panel alerts Getting started In this article you can find information about available alerts and how to enable them in TauCeti admin panel. These alerts will warn admin users via notification sent to their e-mail address regarding the issues with JOY. Table of contents: Enabling the alerts Enabling the alerts Users that have the following groups are able to enable the alerts for both their local account and GAC account: MC business admin Administrator Super Administrator Root Visualization of the user preferences button location Alerts settings can be accessed by pressing the users picture in top right corner (1) and pressing the Preferences (2) option. Visualization of the alerts in the admin panel. In the users preferences you can find alerts under Alerts tab (3) . In order to receive JOY alerts on your e-mail address you have to enable the Use own settings (4) option and then select the alerts that you want to receive. Available alerts are: JOY stock synchronization errors – Reports problems with JOY stock synchronization and problems when checking stocks in real-time. JOY campaign code errors – Reports issues with checking if campaign code is defined in JOY (real-time mailing code verification). Reporting includes sending information that campaign code does not exist in JOY. Such a problem can also be detected and reported during stock synchronization. JOY API XML (WSDL) verification errors – Reports when JOY API definitions (WSDL file) are unavailable or have changed. Unavailability of WSDL file means that the entire JOY API is unavailable. Orders export – Reports problems detected within following export mechanisms: JOY Order Export - An alert is sent when at least one order has failed to be exported or there is an issue with API connection initialization. JOY Payment Export - An alert is sent when at least one payment has failed to be exported or there is an issue with API connection initialization. Rumanku Payment Export - An alert is sent when at least one payment has failed to be exported. EET Hungary (Stocker) Order Export - An alert is sent when there are some problems with XML file generation or communication to Stocker's SFTP. EET Czechia Order Export - An alert is sent in multiple scenarios, including invalid configuration, API communication issues and multiple self-checks. Orders invoice generation – Reports problems with import of invoices from EET Hungary (Stocker) integration. This alert is only available for root users. Orders check – Reports issues with internal order checks performed for every placed order, before it is exported to any system that will take care of system processing (JOY, TC Logistics, Rumanku). This alert is only available for root users. Environment synchronization – Reports that someone scheduled a synchronization. With alerts enabled you will receive a notification on your e-mail address. Notifications are sent only once every 30 minutes if a problem is persistent. Some notifications can be sent more frequently. Every generated alert is always sent to system administrators (Tau Ceti internal e-mail inbox). The system administrator also receives many more notifications based on internal system checks. Groups of users and rights in admin panel Getting started In this article, you will find information about all available user groups and their permissions and access on Yves Rocher admin panel. User groups define what viewing restrictions assigned employees will have when browsing the admin panel or what actions they can perform. This list will go in order from the most powerful groups to the least. Table of contents: Root Super administrator Administrator MC business admin MC business Analyst Content manager Content Editor BOK supervisor Customer care service External Call Center Herbarium editor POS admin Repository Manager Root General Dashboard Beauty Advisor Contacts Orders / list Pending orders New order POS retail Customer edit requests Removed contacts Alt shops Alt shops / list Campaign codes / list Delivery costs / list Payment types / list Products / list Pages / list Blocks / list Product stickers / list Banners / list Popups / list Featured products / list Promotion pages / list Opensets / list Sales channels / list Slider / list Promotion validity dates Catalog Products / list Colors / lit Properties / list Tags / list Reviews / list Ingredients / list Reviews / moderation Product stickers / list Reviews / moving Images upload Mass product removal JOY stocks Promotions Conditions / list Actions / list Rules / list Discount codes / list Promotion pages / list Opensets / list Campaign codes / list Products excluded from promotion (global) Push messages / list Vouchers / list Customers Customer / MC clients Customers / list Customer / leads Customer / blacklist Customer / data audit Customer / opt-out mobile Subscribers / list Address Dictionary Subscribers groups Member get Member Call center / new case Call center / cases Call center / contact ways FIDEN2 / Search card FIDEN2 / Change card balance FIDEN2 / Automatic balance operations FIDEN2 / Assign card FIDEN2 / Card initialize Forget requests / list Customer / Redirect Customer Private Offers SMS Templates Customer / Form Customer / Contact Subject Orders Orders / list Orders / to verify JOY / Check order Orders / Order payments JOY / Waybill log PayU refunds Allegro Allegro delivery methods Allegro errors Voucher / GiftCard BaseLinker Baselinker delivery Baselinker errors Refunds Baselinker Catalog Baselinker integrations Reports Reviews / products Products / stock Stock / statistics Sales / Orders Sales / MC orders Customers / Registrations Discount codes / sales Promotions / orders Personal discount codes Error pages Security incidents PUSH messages / events PUSH devices / registrations Member Club / reports Short link clicks JOY / Failed orders Search / top phrases Password recoveries / list Orders promotion rules FIDEN2 Products price history CMS Top menu / list Slider / list Gallery / images Pages / list Blocks / list Banners / list Popups / list Friendly URLs / list Friendly URLs / aliases Featured products / list Beauty advices / list Beauty advice attributes / list Exponea / Recommended Product Block Stores / list Import/Export Export / SALESmanago tags Export / catalog Import Export / customers Export / subscribers Export / POS users Export / Jumia Import / FIDEN2 points Export / sales Export / FIDEN2 cards Import / discount codes Generator / discount codes Export / Invoices Export / contacts Export / orders Export / gift cards payment Mass personal codes removal System Agreements Admins / list Available zip codes / list Synchronization Admins / Auth IPs Admin / messages Admin / banned IPs Delivery types / list Payment types / list Delivery / payment exceptions Translations / list System / settings Translations / missing list SEO / settings Tasks Planned tasks Public API / keys APIv2 / Keys Order status / list SALESmanago / settings Cross selling / settings JOY / Real time validation JOY Stock errors / list Disabling site Short links / list Search / dictionary Alternative authorization Robots.txt Redlink Messages FIDEN2 / File history FIDEN2 / Data flow dashboard External imports / list Delivery points / list System log POS POS / Monthly report Export / Monthly report Assigned cards / report Titles View Qualifiers Commission Simulation KPIs / list Structure View structure Movements New region View regions Leaders / targets Campaigns View Add Herbarium Plants Plant families Regions Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers Super administrator General Dashboard Beauty Advisor Contacts Orders / list Pending orders New order POS retail Customer edit requests Removed contacts Alt shops Alt shops / list Campaign codes / list Delivery costs / list Payment types / list Products / list Pages / list Blocks / list Product stickers / list Banners / list Featured products / list Promotion pages / list Opensets / list Sales channels / list Slider / list Promotion validity dates Catalog Products / list Colors / lit Properties / list Tags / list Reviews / list Ingredients / list Reviews / moderation Product stickers / list Reviews / moving Images upload Mass product removal JOY stocks Promotions Conditions / list Actions / list Rules / list Discount codes / list Promotion pages / list Opensets / list Campaign codes / list Products excluded from promotion (global) Push messages / list Vouchers / list Customers Customer / MC clients Customers / list Customer / leads Customer / blacklist Customer / data audit Customer / opt-out mobile Subscribers / list Address Dictionary Subscribers groups Member get Member Call center / new case Call center / cases Call center / contact ways FIDEN2 / Search card FIDEN2 / Change card balance FIDEN2 / Automatic balance operations FIDEN2 / Assign card FIDEN2 / Card initialize Forget requests / list Customer / Redirect Customer Private Offers SMS Templates Customer / Form Customer / Contact Subject Orders Orders / list Orders / to verify JOY / Check order Orders / Order payments JOY / Waybill log PayU refunds Allegro Allegro delivery methods Allegro errors Voucher / GiftCard BaseLinker Baselinker delivery Baselinker errors Refunds Baselinker Catalog Baselinker integrations Reports Reviews / products Products / stock Stock / statistics Sales / Orders Sales / MC orders Customers / Registrations Discount codes / sales Promotions / orders Personal discount codes Error pages Security incidents PUSH messages / events PUSH devices / registrations Member Club / reports Short link clicks JOY / Failed orders Search / top phrases Password recoveries / list Orders promotion rules FIDEN2 Products price history CMS Top menu / list Slider / list Gallery / images Pages / list Blocks / list Banners / list Friendly URLs / list Friendly URLs / aliases Featured products / list Beauty advices / list Beauty advice attributes / list Exponea / Recommended Product Block Stores / list Import/Export Export / SALESmanago tags Export / catalog Import Export / customers Export / subscribers Export / POS users Export / Jumia Import / FIDEN2 points Export / sales Export / FIDEN2 cards Import / discount codes Generator / discount codes Export / Invoices Export / contacts Export / orders Export / gift cards payment Mass personal codes removal System Agreements Admins / list Available zip codes / list Synchronization Admins / Auth IPs Admin / banned IPs Delivery types / list Payment types / list Delivery / payment exceptions Translations / list System / settings Translations / missing list SEO / settings Planned tasks Public API / keys APIv2 / Keys Order status / list SALESmanago / settings Cross selling / settings JOY / Real time validation JOY Stock errors / list Disabling site Short links / list Search / dictionary Alternative authorization Robots.txt Redlink Messages FIDEN2 / File history FIDEN2 / Data flow dashboard External imports / list Delivery points / list POS POS / Monthly report Export / Monthly report Assigned cards / report Titles View Qualifiers Commission Simulation KPIs / list Structure View structure Movements New region View regions Leaders / targets Campaigns View Add Herbarium Plants Plant families Regions Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers Administrator General Dashboard Beauty Advisor Contacts Orders / list Pending orders New order POS retail Customer edit requests Removed contacts Alt shops Alt shops / list Campaign codes / list Delivery costs / list Payment types / list Products / list Pages / list Blocks / list Product stickers / list Banners / list Featured products / list Promotion pages / list Opensets / list Sales channels / list Slider / list Promotion validity dates Catalog Products / list Colors / lit Properties / list Tags / list Reviews / list Ingredients / list Reviews / moderation Product stickers / list Reviews / moving Images upload Mass product removal JOY stocks Promotions Conditions / list Actions / list Rules / list Discount codes / list Promotion pages / list Opensets / list Campaign codes / list Products excluded from promotion (global) Push messages / list Vouchers / list Customers Customer / MC clients Customers / list Customer / leads Customer / blacklist Customer / data audit Customer / opt-out mobile Subscribers / list Address Dictionary Subscribers groups Member get Member Call center / new case Call center / cases Call center / contact ways FIDEN2 / Search card FIDEN2 / Change card balance FIDEN2 / Automatic balance operations FIDEN2 / Assign card FIDEN2 / Card initialize Forget requests / list Customer / Redirect Customer Private Offers SMS Templates Customer / Form Customer / Contact Subject Orders Orders / list Orders / to verify JOY / Check order Orders / Order payments JOY / Waybill log PayU refunds Allegro Allegro delivery methods Allegro errors Voucher / GiftCard BaseLinker Baselinker delivery Baselinker errors Refunds Baselinker Catalog Baselinker integrations Reports Reviews / products Products / stock Stock / statistics Sales / Orders Sales / MC orders Customers / Registrations Discount codes / sales Promotions / orders Personal discount codes Error pages Security incidents PUSH messages / events PUSH devices / registrations Member Club / reports Short link clicks JOY / Failed orders Search / top phrases Password recoveries / list Orders promotion rules FIDEN2 Products price history CMS Top menu / list Slider / list Gallery / images Pages / list Blocks / list Banners / list Friendly URLs / list Friendly URLs / aliases Featured products / list Beauty advices / list Beauty advice attributes / list Exponea / Recommended Product Block Stores / list Import/Export Export / SALESmanago tags Export / catalog Import Export / customers Export / subscribers Export / POS users Export / Jumia Import / FIDEN2 points Export / sales Export / FIDEN2 cards Import / discount codes Generator / discount codes Export / Invoices Export / contacts Export / orders Export / gift cards payment Mass personal codes removal System Agreements Admins / list Available zip codes / list Synchronization Admins / Auth IPs Admin / banned IPs Delivery types / list Payment types / list Delivery / payment exceptions Translations / list System / settings Translations / missing list SEO / settings Planned tasks Public API / keys APIv2 / Keys Order status / list SALESmanago / settings Cross selling / settings JOY / Real time validation JOY Stock errors / list Disabling site Short links / list Search / dictionary Alternative authorization Robots.txt Redlink Messages FIDEN2 / File history FIDEN2 / Data flow dashboard External imports / list Delivery points / list POS POS / Monthly report Export / Monthly report Assigned cards / report Titles View Qualifiers Commission Simulation KPIs / list Structure View structure Movements New region View regions Leaders / targets Campaigns View Add Herbarium Plants Plant families Regions Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers MC business admin General Dashboard Beauty Advisor Contacts Customer edit requests Removed contacts Alt shops Alt shops / list Campaign codes / list Delivery costs / list Payment types / list Products / list Pages / list Blocks / list Product stickers / list Banners / list Featured products / list Promotion pages / list Opensets / list Sales channels / list Slider / list Promotion validity dates Catalog Products / list Colors / lit Properties / list Tags / list Reviews / list Ingredients / list Reviews / moderation Product stickers / list Reviews / moving Images upload Mass product removal JOY stocks Promotions Conditions / list Actions / list Rules / list Discount codes / list Promotion pages / list Opensets / list Campaign codes / list Products excluded from promotion (global) Push messages / list Vouchers / list Customers Customer / MC clients Customers / list Customer / leads Customer / blacklist Customer / data audit Customer / opt-out mobile Subscribers / list Address Dictionary Subscribers groups Member get Member Call center / new case Call center / cases Call center / contact ways FIDEN2 / Search card FIDEN2 / Change card balance FIDEN2 / Automatic balance operations FIDEN2 / Assign card FIDEN2 / Card initialize Forget requests / list Customer / Redirect Customer Private Offers Customer / Form Customer / Contact Subject Orders Orders / list Orders / to verify JOY / Check order Orders / Order payments JOY / Waybill log PayU refunds Allegro Allegro delivery methods Allegro errors Voucher / GiftCard BaseLinker Baselinker delivery Baselinker errors Refunds Baselinker Catalog Baselinker integrations Reports Reviews / products Products / stock Stock / statistics Sales / Orders Sales / MC orders Customers / Registrations Discount codes / sales Promotions / orders Personal discount codes Error pages PUSH messages / events PUSH devices / registrations Member Club / reports Short link clicks JOY / Failed orders Search / top phrases Password recoveries / list Orders promotion rules FIDEN2 Products price history CMS Top menu / list Slider / list Gallery / images Pages / list Blocks / list Banners / list Friendly URLs / list Friendly URLs / aliases Featured products / list Beauty advices / list Beauty advice attributes / list Exponea / Recommended Product Block Stores / list Import/Export Export / SALESmanago tags Export / catalog Import Export / customers Export / subscribers Export / Jumia Import / FIDEN2 points Export / sales Export / FIDEN2 cards Import / discount codes Generator / discount codes Export / Invoice Export / orders Export / gift cards payment Mass personal codes removal System Agreements Admins / list Available zip codes / list Synchronization Admins / Auth IPs Admin / banned IPs Delivery types / list Payment types / list Delivery / payment exceptions Translations / list System / settings Translations / missing list SEO / settings Planned tasks Public API / keys APIv2 / Keys Order status / list SALESmanago / settings Cross selling / settings JOY / Real time validation JOY Stock errors / list Disabling site Short links / list Search / dictionary Alternative authorization Robots.txt Redlink Messages FIDEN2 / File history FIDEN2 / Data flow dashboard External imports / list Delivery points / list POS POS / Monthly report Export / Monthly report Assigned cards / report Titles View Qualifiers Commission Simulation KPIs / list Structure View structure Movements New region View regions Leaders / targets Campaigns View Add Herbarium Plants Plant families Regions Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers MC business Analyst General Dashboard Beauty Advisor Alt shops / list Campaign codes / list Delivery costs / list Payment types / list Products / list Pages / list Blocks / list Featured products / list Promotion pages / list Opensets / list Sales channels / list Slider / list Promotion validity dates Alt shops Products / list Colors / list Properties / list Tags / list Reviews / list Ingredients / list Reviews / moderation Reviews / moving Images upload JOY stocks Catalog Conditions / list Actions / list Rules / list Discount codes / list Promotion pages / list Opensets / list Campaign codes / list Products excluded from promotion (global) Push messages / list Vouchers / list Promotions Customer / MC clients Customers / list Customer / leads Customer / blacklist Customer / data audit Customer / opt-out mobile Subscribers / list Address Dictionary Subscribers groups Call center / new case Call center / cases Call center / contact ways FIDEN2 / Search card FIDEN2 / Change card balance FIDEN2 / Automatic balance operations FIDEN2 / Assign card FIDEN2 / Card initialize Forget requests / list Customer / Redirect Customer Private Offers Customers Orders / list Orders / to verify JOY / Check order Orders / Order payments PayU refunds Allegro Allegro delivery methods Allegro errors Voucher / GiftCard Orders Reviews / products Products / stock Stock / statistics Sales / Orders Sales / MC orders Customers / Registrations Discount codes / sales Promotions / orders Personal discount codes Error pages PUSH messages / events PUSH devices / registrations Member Club / reports Short link clicks JOY / Failed orders Search / top phrases Password recoveries / list FIDEN2 Reports Top menu / list Slider / list Gallery / images Pages / list Blocks / list Friendly URLs / list Friendly URLs / aliases Featured products / list Beauty advices / list Beauty advice attributes / list Exponea / Recommended Product Block CMS Export / SALESmanago tags Export / catalog Import Export / customers Export / subscribers Export / Jumia Import / FIDEN2 points Export / sales Export / FIDEN2 cards Import / discount codes Generator / discount codes Export / Invoices Export / orders Import/Export Agreements Admins / list Available zip codes / list Synchronization Admins / Auth IPs Admin / banned IPs Delivery types / list Payment types / list Delivery / payment exceptions Translations / list System / settings Translations / missing list SEO / settings Planned tasks Public API / keys APIv2 / Keys Order status / list SALESmanago / settings Cross selling / settings JOY / Real time validation JOY Stock errors / list Disabling site Short links / list Search / dictionary Robots.txt Redlink Messages FIDEN2 / File history External imports / list Delivery points / list System POS / Monthly report Export / Monthly report Assigned cards / report POS View Qualifiers Commission Simulation KPIs / list Titles View structure Movements New region View regions Leaders / targets Structure View Add Campaigns Plants Plant families Regions Herbarium Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers Mobile App Content manager General Dashboard Alt shops Alt shops / list Campaign codes / list Products / list Pages / list Blocks / list Banners / list Product stickers / list Featured products / list Promotion pages / list Opensets / list Sales channels / list Slider / list Catalog Products / list Colors / list Properties / list Tags / list Product stickers / list Images upload Promotions Promotion pages / list Opensets / list Campaign codes / list Customers Subscribers / list Subscribers groups CMS Top menu / list Slider / list Gallery / images Pages / list Blocks / list Banners / list Friendly URLs / list Friendly URLs / aliases Featured products / list Beauty advices / list Beauty advice attributes / list Import/Export Export / catalog System Admin / banned IPs Translations / list Translations / missing list Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers Content Editor General Dashboard Alt Shops Banners / list Product stickers / list Catalog Product stickers / list CMS Gallery / images Pages / list Blocks / list Banners / list Friendly URLs / list System Translations / list Translations / missing list Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers BOK supervisor General Dashboard Catalog Reviews / list Reviews / moderation Promotions Vouchers / list Customers Customers / list Customers / data audit Member get Member FIDEN2 / Search Card FIDEN2 / Change card balance FIDEN2 / Assign card FIDEN2 / Card initialize Orders Orders / list Orders / to verify System Admin / banned IPs Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers Customer care service General Dashboard Customers Customer / MC clients Customers / list Customer / blacklist Customer / data audit Customer / opt-out mobile Subscribers / list Call center / new case Call center / cases Call center / contact ways FIDEN2 / Change card balance FIDEN2 / Card Initialize Orders Orders / list Orders / to verify Reports Products / stock Stock / statistics Structure View structure Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers External Call Center General Dashboard Customers Customer / MC clients Customers / list Customer / leads Customer / blacklist Customer / data audit Call center / new case Call center / cases Call center / contact ways FIDEN2 / Search card FIDEN2 / Assign card Orders Orders / list Orders / to verify BaseLinker Baselinker errors Reports Sales / Orders Sales / MC orders Customers / registrations Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers Herbarium editor General Dashboard CMS Friendly URLs / list Herbarium Plants Plant families Regions Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers POS admin General Dashboard POS POS / Monthly report Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers Repository Manager General Dashboard CMS Images upload Mobile App Carousel Sub campaign Boxes Homepage products Articles Current offers Cms elements Cms categories Catalog Customer Private OFfers Accesses on the platforms Gettings started This article describes various access information for Yves Rocher, EasyRedmine and GAC websites. In this article we can find who to contact to request access to the website, how to log in into it, and how to reset user password. Table of contents: Yves Rocher admin panel Password reset Logging in Global Authorization Center Password reset Logging in EasyRedmine Password reset Yves Rocher admin panel Yves Rocher admin panel can be accessed on every environment by adding /baadmin at the end of the link (for example https://www.yves-rocher.pl/baadmin ).     Visualization of the /baadmin log in page To gain access to admin panel please contact your supervisor, so they can contact persons responsible for account creation. After confirmation that an account has been created, we need to reset the password. In order to create new account Tau Ceti needs user: Name Surname E-mail Address Mobile number with country code Permission group (i.e., Administrator, BOK supervisor etc.) Environment names to which user will have access to (i.e., PL PROD, TEST) Password reset For the first login, the password needs to be reset. In order to reset the password, we need to click on the " Reset password " button.     Visualization of the reset password page On this page, we need to provide our email address and mobile number that supervisor provided to us in order to create the account. Mobile number needs to be typed with the country code (for example, +48123456789 ). After confirmation of the password reset, the user will receive an SMS message with a new, temporary password. Logging in After receiving having email address and password, we can log in into the platform by typing it in the designed fields.     Visualization of the login /baadmin log in page In the next step, we will see authorization options. By default, only the SMS message authorization method is available. Remember In order to activate mobile authorization, it is needed to configure Google Authenticator after first log in. It is highly recommended to do so. You can find more about this authorization method in the Google Authenticator article .     Visualization of the authorization page After selecting SMS Code authorization method, the user will receive an SMS message with a short authorization code. This code needs to be typed in visible field.     Visualization of the SMS authorization Please take notice that SMS message may take up to 5 minutes to arrive depending on the network load on the SMS provider side. After confirming the authorization, user after first login or once a month need to type new password for security purposes.     Visualization of the password update process After confirming the new password, the user will be logged in and the account will be ready to use. Global Authorization Center Global Authorization Center (GAC in short) is a TauCeti platform that allows users to log in to various environments using only one account without need of relogging. GAC can be accessed under link https://auth.tauceti.tech/ .     Visualization of the GAC log in page In order to receive GAC access, please contact your supervisor. In order to create new account, Tau Ceti needs users: Name Surname E-mail Address Mobile number with country code Permission group (i.e., Administrator, BOK supervisor etc.) Environment names to which user will have access to (i.e., PL PROD, TEST) Password reset For the first login, the password needs to be reset. In order to reset the password, we need to click on the " Reset password " button.     Visualization of the password reset process In here, we need to type our e-mail address and mobile number (without country codes) and confirm it with “ Reset password ” button. This action will send us temporary password via SMS message. Logging in After having our e-mail address and password, we can log In to the platform through https://auth.tauceti.tech/ but also using " Log in using Tau Ceti account " button (1) on Yves Rocher website.     Visualization of the alternate way to log in to GAC In the next step, we will see authorization options. By default, only SMS message authorization is available.     Visualization of the GAC authorization methods After selecting SMS Code authorization method, the user will receive an SMS message with a short authorization code. This code needs to be typed in visible field.     Visualization of the SMS authorization After confirming authorization, user after first login or once a month need to type new password for security purposes.     Visualization of the password update process After confirming the new password, the user will be logged in and the account will be ready to use. EasyRedmine EasyRedmine is a helpdesk platform used by TauCeti Helpdesk. It can be used by users to create new tasks for the helpdesk team instead of sending requests on email address helpdesk@tauceti.email , as creating tasks on EasyRedmine platform allows user to see message history, task status and the message will arrive to helpdesk team faster. EasyRedmine can be accessed under link https://tcteam.easyredmine.com/ .     Visualization of the EasyRedmine log in screen In order to have access to EasyRedmine platform, Tau Ceti needs to receive a list of authorized users to send invitations to.     Visualization of the EasyRedmine account activation e-mail In the invitation, the user will see their login and temporary password. With this data, user will be able to log in to the platform.     Visualization of the EasyRedmine password creation After logging in, the user will be requested to type a new password. After that, account will be ready to use. Logged-in user can find useful documentation regarding EasyRedmine under link https://tcdev.easyredmine.com/projects/91/issues?set_filter=0 Password Reset If there is a need to reset the password, the user can do it by selecting Lost password retrieve on the login screen.     Visualization of the EasyRedmine log in screen This option will open a lost password form in which the user needs to type an e-mail address.     Visualization of the EasyRedmine password reset screen After submitting an email address, the user will receive a new password via e-mail message and can proceed with it to log in.